Cancellation & refund policy

Updated: May 20, 2022

DOCTOR APPOINTMENT
RESCHEDULE AND CANCELLATION POLICY

Your appointment is very important to us and it is reserved especially for you. We realize that there can be some unexpected things that can come up in our lives. While truly sympathetic, when a client cancels without giving enough notice, they prevent another client from being seen by our physicians. In fairness to all clients as well as to all doctors, this policy is in effect regardless of the reason for the cancellation. Fertility Cloud has a minimum 24 hour cancellation/rescheduling policy. If an appointment is missed, canceled or changed with less than 24 hours notice, the client will be charged a cancellation fee of 100% of the service charge and there will be no refunds. Repeated cancellations may incur a $100 administrative fee and result in loss of access to our services.

HERE'S HOW IT WORKS:

REMINDER EMAIL & TEXT

As a courtesy, we will send multiple email and text reminders about your reserved appointment 24 hours prior to your appointment. However, if we are unable to reach you, please understand that it is your responsibility to remember your appointment dates and times to avoid late arrivals, missed appointments and the cancellation fee.

HOW TO RESCHEDULE?

The change of time and date can be done by canceling your existing appointment and scheduling a new appointment via our online booking system (https://live.vcita.com/site/fertilitycloud). Online cancellation is only possible outside of 24 hours prior to your scheduled appointment. Alternatively, you can contact Fertility Cloud directly and request to reschedule your appointment by email at office@myfertilitycloud.com or by phone/SMS at 707-361-6339. Should you be directed to voicemail, a message left detailing your request to reschedule prior to the 24 hour deadline will be honored.

HOW TO CANCEL?

Cancellations more than 24 hours prior to the scheduled appointment can be done using our online booking system (https://live.vcita.com/site/fertilitycloud). Alternatively, you can contact Fertility Cloud directly and request to cancel your appointment by email at office@myfertilitycloud.com or by phone/SMS at 707-361-6339. Should you be directed to voicemail, a message left detailing your cancellation prior to the 24 hour deadline will be honored. Less than 24 hours cancellations will be considered last minute and you will be charged the full amount of the reserved service appointment booking.

HOME TEST KIT
REFUND POLICY

When we order on your behalf a home test kit, it is typically shipped the next business day from one of our partner warehouses using UPS, USPS or FedEx shipping services. Once we've transmitted your order, it is out of our control and being fulfilled by another company.

HOW TO CANCEL?

If you need to cancel your home test kit order, contact Fertility Cloud directly and request to cancel your order by email at office@myfertilitycloud.com or by phone/SMS at 707-361-6339. We will reach out to the vendor and ask for a cancellation. If they have already shipped the order - no cancellation or refund is possible. If the vendor will be able to cancel the order we will provide a full refund.

Rx MEDICATION CHANGE AND REFUND POLICY

Typically, we transmit your prescription to a designated pharmacy, which may be a local or a specialty pharmacy. The patient is responsible for direct payment to the pharmacy and will utilize their insurance coverage, or lack thereof, as applicable. Should a cancellation or change be required, the patient must contact the pharmacy directly, as we are unable to process such requests. In the rare event that we procure medication on a patient's behalf, it is generally shipped the same business day via UPS, USPS, or FedEx from one of our partner pharmacies. Once the order is transmitted, it is out of our control and is being fulfilled DIRECTLY by a pharmacy. The pharmacy will contact the patient to confirm the prescription details and shipping address.

HOW TO CANCEL?

To cancel your treatment order with us, please contact Fertility Cloud directly via email at office@myfertilitycloud.com or by phone/SMS at 707-361-6339. All refunds will be processed to the original form of payment and may require up to seven (7) business days to be reflected in the account.